#NPMC chat – March 26, 2015

What’s changing? Media relations or the media landscape?

  1. Welcome to #NPMC chat! Our topic today: What’s changing? Media relations or the media landscape?
  2. RT @mo_flow #NPMC Chat starts now. To make including/following the hashtag easier, try tweetchat or tubs. Both seem to be working today!
  3. Let’s start with introductions. Please tell us a little about you. Even if you think you’re going to be quiet, pls say hello! #NPMC
  4. @mo_flow You're very welcome! Happy to be involved : ) #NPMC
  5. I’m Marlene Oliveira, of Nonprofit MarCommunity and #NPMC chat. Also copywriter & communications consultant to nonprofits at moflow.
  6. #NPMC TweetChat for nonprofit marketers/communicators about to start! Topic: evolving media relations.  http://ow.ly/KOhDy 
  7. Hi, this is Markus - communiations director at Maytree. Important topic for sure. #npmc
  8. For those new to #NPMC chat, we’re using Q/A format - we post questions using Q1, Q2, etc. You respond by using A1, A2, etc. Thx!
  9. @mo_flow Hi, Sherry, M&C Manager based in Halifax. I will do my best to participate in between some calls :) #multitask #NPMC
  10. Hello! Happy to be here on the #NPMC chat about #nonprofits and #media relations.
  11. #nonprofit peeps, join in now! "@NPMarCommunity: Nonprofit marketing communications Twitter chat starts in 5 mins. Follow #NPMC."
  12. Hi, #NPMC. RoiAnn here - I manage comms for @HealthConnctOne, nat'l nonprofit (based in Chicago) supporting healthy moms, babies, families.
  13. ...oh & I help non-profit and corporate brands communicate #NPMC @mo_flow
  14. Hi everyone! I'm Kelly. Mktg specialist for a small nonprofit. Welcome! #NPMC
  15. Hi, I'm participating in my first #NPMC chat today. I'm the Communications Director at @landconservancy in Michigan.
  16. Claire from Toronto, joining #NPMC today, happy to be here with such a great community! #nonprofit
  17. ...oh, and I'm a brand strategist and graphic designer (and Chief Soup-Stirrer) at Stone Soup Creative. #npmc
  18. Hello again! #NPMC Marketing/Events coordinator at Centre Co. Historical Society
  19. Jocelyn from Community Media Workshop here! Our Marketing and Digital Media Manager. Happy to join the #npmc chat today!
  20. While intros roll in (welcome to all!), I'll start asking questions... #NPMC
  21. Q1. What changes are you noticing in the media landscape? #NPMC
  22. Hello, happy to join today's #NPMC tweet chat - I'm Heather, communications specialist with @abclifeliteracy a national literacy advocate!
  23. Again, we use Q/A format - we post questions using Q1, Q2, etc. You respond by using A1, A2, etc. And no need to @ mention me. :) #NPMC
  24. A1: Trends showing a move from traditional print PR + advertising to web based media (ex. blogs, social, etc.) #NPMC
  25. A1. There seem fewer journalists employed at "traditional" news outlets, newspapers are getting thinner. #npmc
  26. A1: We have seen a decline in PSA support in print publications - but a large increase in media support from online news partners #NPMC
  27. MT @mo_flow we use Q/A format - we post questions using Q1, Q2, etc. You respond by using A1, A2, etc #NPMC
  28. A1 Media is now everyone's landscape & this is especially great for #nonprofits ~ marketing to & engaging w/ audiences. #NPMC
  29. A1: I read the other day (where??) that millennials are less likely to pay for their news - they just get it from FB etc. #npmc
  30. Speed & on target - case in point - CBC's new campaign to promote well-respected & thoughtful staff journalists @mo_flow #NPMC
  31. A1. Speed & on target - case in point - CBC's new campaign to promote well-respected & thoughtful staff journalists #NPMC
  32. Hearing less resources in traditional media but more opportunities w/digital. #NPMC
  33. @mo_flow A1. social media has helped find patient spokespeople who may not be in database! #NPMC
  34. @SherryCalder Yes! It can be easier to connect with & find new ppl #NPMC
  35. A1 Yes, more opportunities, but also more fragmentation. You can feel overwhelmed by choices. #npmc
  36. A1. ...such as @petermansbridge @adriearsenault great long-time professional journalists who shed a very positive light on CBC #NPMC
  37. A1. #Journos definitely working more as #freelancers now; greater emphasis on blogs and #digital #media vs traditional media outlets #npmc
  38. Cool. More opportunities in ability to access media, changes in pace... Leads to my next Q... #NPMC
  39. Q1b. Are media relations changing in your nonprofit? If yes, how? Ex. priority, staff time allocated, approach to the work, etc. #NPMC
  40. Remember: use #NPMC tag and if you want to be RTd, make sure your tweet is 120c or less to give room for the RT.
  41. A1 the use of images, video - anything visual is key, it's what gets noticed #NPMC
  42. Good point RT @maytree_canada A1 Yes, more opportunities, but also more fragmentation. You can feel overwhelmed by choices. #npmc
  43. A1b Yes - more emphasis on planning & thinking hard how to reach right audience. It's not the same approach all the time #npmc
  44. Very much agree! RT @adeburger: A1 the use of images, video - anything visual is key, it's what gets noticed #NPMC
  45. A1b:Yes! Used to spend more time on traditional PR outreach - now dedicate time to digital content planning / social media content #NPMC
  46. Ah, yes (Hi Angela!) RT @adeburger A1 the use of images, video - anything visual is key, it's what gets noticed #NPMC
  47. A1b. Our experience is unique b/c we work with #nonprofits to teach #media relations (MUCH more emphasis on #socialmedia courses now) #NPMC
  48. MT @maytree_canada A1b Yes - more emphasis on planning & thinking hard how to reach right audience. Not the same approach all the time #npmc
  49. @mo_flow A1b. More attention with social media vs traditional media release & pitching; journos follow social trends for stories #NPMC
  50. @mo_flow Results were easier to predict (that was years ago though) - now not so much. #npmc
  51. A1b. And we work w/ #journalists too, so changing #media landscape & necessity of #journos juggling ever-growing # of tasks very clear #npmc
  52. @heather_cos Interesting. Same roles, different responsibilities? Or restructuring? #NPMC
  53. Ab. I see many nonprofits spending more time/resources on sharing stories; and, doesn't have to be expensive. #NPMC
  54. I would be more specific in recapping, but the stream is flying. Observation re Q1b: challenging in ways but much opportunity! #NPMC
  55. A1b. #SocialMedia and other #digital outlets do make it easier for small (small budget) #nonprofits to get their message + mission out #npmc
  56. A1b More staff are involved b/c there are more ways to share our news #NPMC
  57. Starting to touch on this already... Q2. In what ways can nonprofit communicators benefit from the changing media landscape? #NPMC
  58. @mo_flow Same roles, different responsibilities! Or as we like to say internally - non-profit staff have to pivot! #NPMC
  59. That's certainly an opportunity! RT @Kelgon A1b More staff are involved b/c there are more ways to share our news #NPMC
  60. @mo_flow A2. Increased opportunity to be proactive with stories. Identify trends quickly #NPMC
  61. MT @npcommunicator A1b. #SocialMedia & #digital outlets do make it easier for small #nonprofits to get their message + mission out #npmc
  62. A1b. Takes time & effort, but #socialmedia and #online engagement can be v. effective and cheap tools for building community & support #npmc
  63. RT @mo_flow: Q2. In what ways can nonprofit communicators benefit from the changing media landscape? #NPMC
  64. A2 Many have already mentioned - more channels open to us, can tell our stories, can have conversations #npmc
  65. A2 Big benefit for nonprofit communicators/marketing is outreach to audience, grassroot initiatives, fundraising etc. #NPMC
  66. @heather_cos Great word to describe our line of work! We all pivot! #NPMC
  67. A2 Got ahead of myself with answer to A1b, but #nonprofit communicators benefit A LOT from cheap online engagement + audience building #npmc
  68. A2: With the new digital media landscape there's opportunity for low-budget/PSA campaigns to go "viral" - without big ad $ spent #NPMC
  69. A2: However - there is still a substantial HR commitment required, and it's important management recognize that #NPMC
  70. A2 It goes back to images. More opportunities to share more images that really connect! #NPMC
  71. Yes! RT @heather_cos: A2: However - a substantial HR commitment required, and it's important management recognize that #NPMC
  72. Hearing benefits of changing media landscape include increased ability to watch trends, be proactive, involve more team members #NPMC
  73. A2 Lots! To start: opportunity for quick response to happenings, joining in convos w/ your community #NPMC
  74. @goalcaravan One example is so called "Mommy bloggers" - a huge new media voice who can really increase cause awareness #NPMC
  75. A2: Information can be shared more quickly/instantly. More personalized to audiences. Easier sharing of photos. #NPMC
  76. So true @heather_cos The resource cost for effective non-profit marketing campaigns is always key to factor in #NPMC
  77. To take advantage of these opportunities... Q3. What needs to be in place to get quality coverage by the right media outlets? #NPMC
  78. A2 With less staff photographers, journalists rely on great images to come with pitches. #NPMC
  79. MT @mo_flow Q3. What needs to be in place to get quality coverage by the right media outlets? #NPMC
  80. A3: A clear message is one of the most important ways to make sure your digital campaign is 'sharable' and will reach many ppl #NPMC
  81. A3 You have to start by building relationships with the right journalists ... it takes time #npmc
  82. A3: Face to face relationship with specific journalists helps to get event coverage #NPMC
  83. A3: Further to that- call to action is important. Can be small or simple like take this pledge -but make sure there's an actional step #NPMC
  84. Re Q3. what tech do we need, what planning do we need to do, what conversations do we need to have? #NPMC
  85. A3 A great story that the community cares about. #npmc
  86. A3: It's important to remember that Facebook likes or RTs don't make a difference - empower your audience further #NPMC
  87. Join me in #npmc chat. Listening, learning with colleagues and Jocelyn from @npcommunicator @mo_flow and others
  88. A3: re: tech - must have tools to track and listen to conversations and engagement online to measure success #NPMC
  89. A3: con't some good tools for measuring social success - hootsuite, crowdbooster, topsy, radian6, sysomos, etc. #NPMC
  90. A3 Conversation should also happen within organization - what are our expectations? What do we want to achieve? #npmc
  91. A3 Quality media coverage follows great (authentic) story that will impact many ppl. Need ppl in place to connect w/ media. #NPMC
  92. A3: each media outlet is unique. Stories/Events etc. need to be pitched/presented differently depending on their audience. #NPMC
  93. A3 Agree with @heather_cos about importance of listening - you should be aware of what's being said (about you and your issue) #npmc
  94. A3 Understand timelines, look ahead to relevant events & happenings, embrace changes, encourage participation by staff #NPMC
  95. A3 that you & your story are quickly accessible - spokespeople, background info, research that supports, etc. often quick timelines #NPMC
  96. @goalcaravan Hi Liz! You're welcome, I'm a huge fan of using Twitter to engage w/ audiences!! Great to 'meet' you! #NPMC
  97. @ClaireSMBB Sometimes it's harder now to make those connections, but oh so important! #NPMC
  98. Awesome stuff coming in. We need: strong relationships, clear message + call to action, great stories #NPMC
  99. Twubs stopped working for me. Wouldn't show any new tweets. Following along in Twitter for now! #NPMC
  100. Also need: tools to track and listen, clear expectations, and to be accessible and organized! #NPMC
  101. @Kelgon Great point. More difficult because so many are requesting/need the connection, or other reasons? #NPMC
  102. @Kelgon Suggestions on encouraging staff participation? #NPMC
  103. RT @heather_cos A3: con't some good tools for measuring social success - hootsuite, crowdbooster, topsy, radian6, sysomos, etc. #NPMC
  104. @maytree_canada Do you find managing expectations a challenge? Any advice? #NPMC
  105. MT @adeburger A3 You & your story are quickly accessible - spokespeople, background info, research that supports, etc. #NPMC
  106. @ClaireSMBB Yes. Members of the media are in high demand & are asked to do more with less. Maintaining connection is key! #NPMC
  107. @mo_flow Managing expectations: We start each campaign with communications plan - everyone gets input. Then discuss results. #npmc
  108. Jumping in crazy late to #NPMC nonprofit marketing communications tweetchat. Forgive the briefly excessive tweets.
  109. Q4. What changes do we need to make in our work for greater clarity & accessibility, clearer expectations, more organized processes? #NPMC
  110. @Kelgon ditto! Have Tweetdeck AND Hootsuite running as backups! #NPMC
  111. Great strategy, @maytree_canada do you also encourage employees to use social media in general? Policies, expectations etc? @mo_flow #NPMC
  112. Awesome MT @maytree_canada Manage expectations: start each campaign w/communications plan - everyone gets input. Then discuss results. #npmc
  113. Sharing the stories of adult students is a powerful way to market #literacy. Here's a great example:  https://www.youtube.com/watch?v=hxKjEgXTFWQ  #NPMC
  114. A3 Relationships matter more than ever. Keep it short w/strong hook. I use  http://muckrack.com/whoshared/  for social share stats #npmc
  115. @ClaireSMBB @mo_flow Some staff are using social media, we have policies in place (but mostly we trust - workign wit) #npmc
  116. @mo_flow With new media like blogs & social almost everything can be shared. Doesn't have to be a huge story. Small things matter too. #NPMC
  117. A4 Just as I was asking @maytree_canada - implement strats & policies around using socmed for ex & encourage/trust employees to do so. #NPMC
  118. MT @mo_flow :Q4What changes do we need to make for greater clarity & accessibility, clearer expectations, more organized processes? #NPMC
  119. A4 It's critical to have communications involved in planning starting day 1. Builds momentum, helps ID opportunities #npmc
  120. MT @Kelgon: W/new media like blogs & social almost everything can be shared. Doesn't have to be a huge story. Small things matter too. #NPMC
  121. @maytree_canada We start campaigns w/ comms plan, too, but sometimes staff wants me to plan solo. Until I guess wrong what they want #NPMC
  122. Agreed! RT @girardinl: A4 It's critical to have communications involved in planning on day 1. Builds momentum, helps ID opportunities #npmc
  123. Seems it always comes back to strong, strategic, consultative planning. :) #NPMC
  124. Absolutely @Kelgon and sometimes, the smallest efforts result in the biggest impacts! cc @mo_flow #NPMC
  125. #KCA #VoteJKT48ID Love4Literacy: Sharing the stories of adult students is a powerful way to market #literacy. Here's a great example: #NPMC
  126. @OPgrrl I'm lucky that joint planning has become the norm. But it takes time. #npmc
  127. ALWAYS! RT@mo_flow Seems it always comes back to strong, strategic, consultative planning. :) #NPMC
  128. @Kelgon @mo_flow Yes! Stories can be told in pieces. The best multi-channel comms use smaller chunks & adapt for context #npmc
  129. Q4.b. Anyone have tips on how to research digital media? How to find and choose the outlets to pitch? #NPMC
  130. Love it and working with smart people ;-) And, trust is huge, can carry any organization far! @maytree_canada @mo_flow #NPMC
  131. A4 Understand how much media coverage you want first and then strategize #NPMC
  132. From the archives >> Colour printing vs black and white: how to make the right choice  http://is.gd/g3n4rq  #NPMC
  133. While any answers to Q4.b. roll in... Q5.Time almost up. Any key lessons from today's chat? What will you put into practice? #NPMC
  134. A4b #npmc Research should be based on target audience preferences first. Where is your audience? Be there.
  135. @maytree_canada We're getting close. Thx! Always helpful to hear how it's going for other comms pointpeople. #NPMC
  136. A4 b. We use @Cision_Canada and they make it easy to find digital media contacts and rank them based on influence! #NPMC
  137. @girardinl Heh. I'd be lying if I said I was keeping up well enough to know what that's in response to! #NPMC
  138. RT @mo_flow: Q5.Time almost up. Any key lessons from today's chat? What will you put into practice? #NPMC
  139. A4b IMO a list of 10 high-value, heavily researched media targets is better than a huge list from a PR database. #npmc
  140. A4B Some media publish exclusive content online that's different from what they print, so be sure to ask #NPMC
  141. A4b #npmc Includes traditional and #digital #media outlets; updated weekly; available through online subscription:  https://www.chicagomediaguide.org/ 
  142. Q4b part 2: Fav tools: Twitter/LinkedIn searches, @muckrack & ol' reliable Google search. Also lots of time. #npmc
  143. So sad time is already up! Thank you everyone for a great chat! Chat archives will be posted soon at  http://ow.ly/qmZRO  #NPMC
  144. A4b: One element of the research begins with asking participants, 'how did you hear about us'? #npmc
  145. Yes @OPgrrl love this strategy, authenticity at it's best, imo! Thanks for a gr8 chat! @mo_flow @maytree_canada et al :) #NPMC
  146. Save the date/time for next #NPMC Chat: Thursday, April 30 at 1 pm ET. Send me your topic ideas - thanks again to @Kelgon for this one!
  147. A5 No matter what the media landscape looks like, planning & strategizing is still key! #NPMC
  148. A4b. #Media guides also help to target pitches to traditional and #digital outlets covering certain areas of city or interest groups! #npmc
  149. RT @Kelgon A5 No matter what the media landscape looks like, planning & strategizing is still key! #NPMC
  150. @mo_flow YW! Media will always have a place in my heart! #NPMC
  151. You are all MOST welcome! Thanks for making it another great chat! #NPMC
  152. @mo_flow @Kelgon this was great! Lots of good ideas, my thanks to everyone. See you next time #NPMC
  153. @adeburger @mo_flow Glad you enjoyed it & thanks for being here. Looking forward to next month! #NPMC
  154. The #npmc tweetchat is so awesome I packed a whole lot of fun & learning into the 10 mins I managed to join! Thanks @mo_flow
  155. @mo_flow Thank you thank you thank you! Always a great chance to discuss and connect! #NPMC